Overview

Playmat HQ (referred to as “Playmat HQ,” “we,” “us,” and “our”) operates the website playmathq.com (the “Website”) to provide information about our products and services, as well as to enable you to order products directly from us. By using the Website or placing an order, you agree to be bound by the following terms and conditions (“Terms”). If you do not agree with these Terms, please refrain from using the Website or placing an order.

Playmat HQ reserves the right to modify these Terms at any time. We will post any changes to the Website, update the Revision Date at the top of these Terms, and may provide additional notices where appropriate. Continued use of the Website after modifications are effective constitutes your agreement to the revised Terms.

Orders, Payments, and Shipping

        1      Pricing:

        ◦       Prices do not include applicable taxes, shipping, or handling fees unless explicitly stated.

        ◦       Prices are subject to change without notice.

        2      Product Availability:

        ◦       We reserve the right to discontinue or modify any product or service at any time without notice.

        ◦       Compatibility with previously purchased products is not guaranteed.

        3      Order Acceptance:

        ◦       All orders are subject to our acceptance.

        ◦       By placing an order, you authorize us to charge your provided payment method.

        4      Shipping:

        ◦       All shipments are FOB Playmat HQ’s facility. Ownership and risk of loss transfer to you upon delivery to the carrier.

        ◦       We may use our discretion to ship directly from suppliers or manufacturers to optimize cost or delivery time.

        ◦       Shipping insurance is available upon request and at your expense.

Refunds and Returns

        1      Sales Finality:

        ◦       All sales are final unless the product deviates from your order due to our error.

        2      Nonconforming Products:

        ◦       You must notify us within three days of delivery to reject a nonconforming product.

        ◦       Products not rejected within this timeframe are deemed accepted.

        3      Remedy:

        ◦       If we make an error, we will remake the product promptly after you notify us.

        ◦       We may request the return of defective or incorrect items. Shipping fees are non-refundable.

        4      Color Variations:

        ◦       Due to screen differences, exact color matches cannot be guaranteed, and color discrepancies are not valid reasons for returns.

Custom Artwork and Designs

        1      Submission of Content:

        ◦       By submitting content (artwork, designs, comments, etc.), you grant Playmat HQ a non-exclusive, worldwide license to use, modify, and produce derivative works for the sole purpose of fulfilling your order.

        ◦       This license is perpetual and irrevocable but limited to your specific order.

        2      Content Responsibility:

        ◦       You represent and warrant that you own or have the rights to all submitted content.

        ◦       Playmat HQ is not responsible for loss, damage, or unauthorized use of your content.

Playmat Production and Proofing

        1      Production:

        ◦       Production begins after payment confirmation.

        ◦       Weekends and holidays are excluded from production timelines.

        ◦       Shipping transit time is not included in production estimates.

        2      Proofs:

        ◦       Proofs are available upon request and must be reviewed and approved promptly.

        ◦       Color discrepancies between proof and final product due to screen variations are not considered errors.

Account Requirements

        1      Eligibility:

        ◦       You must be 18 years or older to use the Website.

        ◦       Valid email and other required information must be provided.

        2      Account Security:

        ◦       You are responsible for safeguarding your account credentials and any activity conducted under your account.

        3      User Conduct:

        ◦       You must comply with all applicable laws and refrain from any prohibited activity on the Website.

Indemnification

You agree to indemnify and hold Playmat HQ harmless from any claims, damages, or legal fees arising from your use of the Website, violation of these Terms, or infringement of any third-party rights.

Limitation of Liability

        1      Exclusions:

        ◦       Playmat HQ is not liable for indirect, incidental, or consequential damages, including but not limited to loss of profits or data.

        2      Limitations:

        ◦       Our total liability is limited to the amount you paid for the relevant products.

        3      Jurisdictional Variances:

        ◦       Certain limitations may not apply in jurisdictions that prohibit them.

Copyright and Trademark Policy

If you believe your intellectual property rights have been infringed, please provide the following information:

• Description of the infringed work and its location on the Website.
• Your contact details.
• A statement of good faith belief that the use is unauthorized.
• Your signature (physical or electronic).

Governing Law and Disputes

        1      Jurisdiction:

        ◦       These Terms are governed by the laws of the State of Florida.

        ◦       Disputes will be resolved exclusively through binding arbitration per the rules of the American Arbitration Association, with the venue in Orlando, Florida.

        2      Court Proceedings:

        ◦       Claims not subject to arbitration will be adjudicated in the courts of Orange County, Florida.

        3      Attorneys’ Fees:

        ◦       The prevailing party in any dispute is entitled to recover reasonable attorneys’ fees and costs.

General Provisions

        1      Independent Contractors:

        ◦       These Terms do not establish any partnership, employment, or agency relationship.

        2      Force Majeure:

        ◦       We are not responsible for delays caused by events beyond our control.

        3      Entire Agreement:

        ◦       These Terms constitute the entire agreement between you and Playmat HQ concerning Website use and product orders.

        4      Severability:

        ◦       If any provision is found invalid, the remaining provisions remain enforceable.

Privacy Policy

By using the Website, you agree to our Privacy Policy, which governs how we collect, use, and protect your information.